Privacy Policy

1. Who We Are

Scotland's Window Comparison Service ("we", "us", "our") is operated by Scottish Energy Efficiency Ltd, registered at Prospect Business Centre, Dundee DD2 1TY, Scotland. We act as the data controller for personal information collected through this website. Contact us at info@scottishenergyefficiency.co.uk or 0141 230 0198 for any privacy enquiries.

2. Information We Collect

We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, landline number
• Property Information: Address, postcode, property type, floor level, conservation area status, Listed Building status
• Project Details: Window count, material preferences, style preferences, timeframe, budget range
• Technical Data: IP address, browser type, device information, pages visited
• Uploaded Content: Photos of your property submitted through our comparison tool
• Communication Data: Messages sent via contact forms, WhatsApp, or email

3. How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To match you with suitable window installers in your area (legitimate interest)
• Quote Facilitation: To share your requirements with up to 3 vetted installers (consent)
• Communication: To respond to your enquiries and provide requested information (contractual necessity)
• Service Improvement: To analyse usage patterns and improve our platform (legitimate interest)
• Marketing: To send relevant information about window services, only where you have opted in (consent)

4. Sharing Your Information

We share personal data with:

• Vetted Window Installers: Contact and project details shared only with your explicit consent to facilitate quotes
• Service Providers: Hosting (Supabase/AWS), analytics tools, and communication platforms operating under data processing agreements
• Scottish Energy Efficiency Group: Our parent organisation for service coordination purposes

We never sell your personal data to third parties. We do not share your information with unvetted companies or for unsolicited marketing.

5. Your Rights Under UK GDPR

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@scottishenergyefficiency.co.uk. We will respond within 30 days.

6. Data Retention

We retain personal data for 24 months after your last interaction with our service, unless you request earlier deletion. Consent records are retained for 6 years for regulatory compliance. Anonymised analytical data may be retained indefinitely.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data transmission (HTTPS/TLS), secure cloud hosting with access controls, regular security assessments, and staff data protection training. Our database infrastructure uses row-level security policies to ensure data isolation.

8. Cookies

We use essential cookies required for website functionality. See our Cookie Policy for full details on the cookies we use and how to manage them.

9. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through a notice on our website. The "last updated" date at the top of this page indicates when the policy was last revised.

10. Contact & Complaints

For privacy enquiries: info@scottishenergyefficiency.co.uk or 0141 230 0198. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.